FAQ
Frequently Asked Questions
Clear answers about the trial, setup, pricing, features, and how the platform works.
How does the 23-day free trial work?
Your trial gives you full access to every feature in ResQEngage. You also receive a small complimentary wallet credit to test usage-based features like SMS, calls, email, and AI tools. Your subscription fee does not charge until the end of the 23-day trial.
Do I need a credit card for the 23-day trial?
No. You can start the trial without payment. You would only need to add a card if you want to refill your wallet after the complimentary trial credit is used.
Can I cancel anytime?
Yes. There are no contracts, no cancellation penalties, and no hidden fees for canceling before or after the trial.
Are usage fees required?
Yes, but only for services that cost money to deliver, such as SMS, phone calls, email sending, email verification, premium AI actions, Funnel AI, Content AI, Voice & Conversation AI, external AI models, WhatsApp usage, Reviews AI, and Agent Studio.
What happens if my wallet balance hits zero during the trial?
All usage-based features pause until you add a card and refill your wallet. Everything else, including building automations, testing workflows, creating funnels, and using non-usage features, still works normally.
Will this replace my existing tools?
In most cases, yes. Businesses commonly replace 8–12 separate tools such as CRM, phone system, email marketing, automation tools, funnel builders, scheduling apps, chat widgets, and reputation tools.
Do you offer professional onboarding?
Yes. Every account receives self-guided onboarding, and professional onboarding options are also available for businesses that want faster or more guided implementation.
Does ResQEngage require coding?
No. The platform is built to be drag-and-drop, click-to-automate, and non-technical.
What industries does this support?
ResQEngage is built for service-driven industries such as CPR and health/safety training, wellness clinics and healthcare providers, contractors, home services businesses, education and training providers, nonprofits, and related service businesses.
Can I add team members?
Yes. All plans support team members, and user limits depend on your subscription tier.
Do you offer nonprofit discounts?
Yes. Nonprofit discounts are available upon request, subject to eligibility verification.
How much does usage cost?
Usage pricing is transparently listed on the pricing page and is billed separately only for the services you actually use.
Can I port my existing number?
Yes. You can bring over your existing business number.
Does this replace my current phone system?
For most businesses, yes. VoIP calling, texting, call logs, and automations are included.
Can multiple team members reply from the same number?
Yes. Replies stay organized in threaded conversations by customer.
Can I automate replies?
Yes. You can automate SMS, email, and AI-powered responses depending on your workflow setup.
Can I choose when to send review requests?
Yes. Review timing is fully customizable.
What platforms can I collect reviews on?
You can collect reviews on Google, Facebook, and custom review links.
Can I control the tone of AI review responses?
Yes. You can set tone preferences for AI-generated review responses.
Can I import all my data?
Yes. CSV and automated import options are supported.
Can I customize my pipeline?
Yes. Pipelines are fully customizable to match your business workflow.
How many contacts can I store?
Contact limits depend on your plan, with higher tiers supporting significantly more contacts and enterprise-level scale.
Do I need a separate website platform?
No. Websites and related growth tools are built into the platform.
Can I use my own domain?
Yes. Full domain integration is supported.
Can I duplicate funnels?
Yes. Funnels can be duplicated quickly for reuse and testing.
Will my forms work on mobile?
Yes. Forms are built to be mobile-responsive by default.
Do I need to know how to code to use automations?
No. The automation builder is visual and does not require coding.
Can I automate both SMS and email?
Yes. Automations can use SMS, email, and other supported channels.
Can automations run based on customer behavior?
Yes. Triggers can respond to behavior such as form submissions, missed calls, payments, appointments, keywords, survey results, and more.
Will AI handle conversations?
Yes. Optional AI agents can respond instantly, qualify leads, and handle common questions depending on your setup.
Can I charge for courses or memberships?
Yes. Full payment integration is supported for courses and memberships.
Can students access courses on mobile?
Yes. The course and membership experience is designed to work smoothly on mobile devices.
Can certificates expire automatically?
Yes. Expiration and renewal triggers can be automated.
Can I host videos?
Yes. You can upload videos or embed them from supported platforms like YouTube or Vimeo.
Can it manage multiple instructors?
Yes. You can assign roles, classes, and communication channels for multiple instructors.
Will this automate certificates?
Yes. Certificates can be fully automated, customized, and tracked.
Can I manage class rosters?
Yes. CRM tools and custom fields make roster management seamless.
Does it support HIPAA workflows?
ResQEngage does not claim HIPAA compliance. Use appropriate discretion and compliance review for healthcare-specific workflows.
Can I handle multiple providers?
Yes. Calendars, pipelines, and workflows can support multiple providers.
Can customers send photos?
Yes. Customers can send photos directly into CRM conversations where they remain attached to the communication history.
Can I separate crews by pipeline?
Yes. Pipelines can be organized for different crews, teams, or business processes.
