Privacy Policy

1. Overview

ResQWare LLC is committed to protecting the privacy of data relating to our users and their clients. We collect, store, use, and protect personal information that you share with us. We will not share your information except as described in this Privacy Policy.

Throughout this Privacy Policy, we refer to our website, applications delivered via the web, and other related services collectively as the “Service.”

This Privacy Policy does not apply to information collected by means other than your use of the Service, including offline collection or collection from other sources. By signing up for ResQWare LLC and using the Service, you agree to this Privacy Policy.

We reserve the right to change this policy at any time. If we do so, we will post changes and updates to this page. Please review this policy periodically so you remain informed of any updates.

We collect certain information through our website located at https://get.resqengage.com (our “Website”). This Privacy Policy outlines our policies and procedures regarding the collection and handling of information that identifies an individual user or that could be used to contact or locate them (“Personally Identifiable Information” or “PII”).

2. Information We May Collect

We collect the following Personally Identifiable Information from users who buy our products and services:

• name
• email address
• telephone number
• address
• credit card number

In addition, when using the Service, we may collect individual transaction data obtained from your third-party invoicing or accounting applications, such as QuickBooks, Xero, Clio, and similar services. We may also collect browser-based information, user-generated content, and other information uploaded to the Website by the user in connection with use of the Service.

Information collected through these means that relates to a user’s client or customer to be invoiced through ResQWare LLC may be referred to throughout this Privacy Policy as “Third-Party Client Information.”

Additional information from or about you may also be collected in other ways, including through customer surveys and communications with our customer service team.

Cookies

We use “cookies” so our Website can remember you and provide information most relevant to your needs. For example, when you return to the Website, cookies may identify you and allow the Website to provide your username (not your password), so you can sign in more quickly.

Cookies also allow our Website to remember your past usage and suggest similar products and services. We also use information gained through cookies to compile statistical information about use of our Website, such as how long users spend on the site and which pages are visited most often. These statistics do not include Personally Identifiable Information.

3. Our Use of Personally Identifiable Information

We use your Personally Identifiable Information to create your account, communicate with you about products and services you have purchased, offer additional products and services, and bill you. We also use this information to the extent necessary to enforce our Website Terms of Service and to prevent imminent harm to persons or property.

When you use the Service, including accepting a payment, contacting customer service, or requesting technical support, we apply the information we have collected to verify your identity, communicate with you, enforce our agreements with you, and provide the best possible experience for all ResQWare LLC customers by supporting compliance with applicable U.S. state and federal laws and our own policies.

We may also use this information to improve and enhance our offerings to you.

ResQWare LLC may use certain information about you without identifying you personally when sharing with third parties. We do this for purposes such as analyzing how the Service is used, diagnosing service or technical problems, maintaining security, and personalizing content.

4. Protecting Personal Information

Information that can be used to identify a person is “Personally Identifiable Information.” This does not include information that has been aggregated or anonymized.

All information is securely stored on our servers in the United States. We use high industry standards to protect Personally Identifiable Information, as well as any information provided relating to your invoiced customers.

Third-party client and customer information provided to ResQWare LLC by users is considered confidential and will not be disclosed to any third party unless required by law, subpoena, or where we believe such action is necessary to conform to the law or comply with legal process served on us. Such information will be used only for the purpose for which ResQWare LLC was created, which is to facilitate billing and collection processes for the electronic billing of customers and clients.

Although ResQWare LLC uses reasonable and high-level data security measures, we cannot guarantee the security of PII or other information provided to us. By using our Website, you acknowledge and agree that we make no such guarantee and that you use our Website at your own risk.

5. Sharing Personal Information

ResQWare LLC will not rent or sell your Personal Information to others. We may store personal information in locations outside the direct control of ResQWare LLC, such as on servers or databases hosted with third-party providers.

ResQWare LLC may share your Personal Information with a limited number of ResQWare LLC partners for the explicit purpose of providing services to you. If we do so, those third parties will be bound by terms at least as restrictive as this Privacy Policy.

As our business develops, we may buy or sell assets or business offerings. Customer, transaction, email, and visitor information is generally one of the transferred assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, bankruptcy, mergers, or dissolution.

Except as otherwise described in this Privacy Policy, ResQWare LLC will not disclose Personal Information to any third party unless required by law, subpoena, or if we believe such action is necessary to:

• conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities;
• enforce our User Agreement, take precautions against liability, investigate and defend ourselves against third-party claims or allegations, assist government enforcement agencies, or protect the security or integrity of our site; and
• exercise or protect the rights, property, or personal safety of ResQWare LLC, our customers, or others.

6. Compromise of Personal Information

In the event that personal information is compromised as a result of a security breach, ResQWare LLC will promptly notify affected persons in accordance with the notification procedures set forth in this Privacy Policy, by email, or as otherwise required by applicable law.

ResQWare LLC shall not be liable for the transfer of personal identification information resulting from loss or distribution of data, deterioration or corruption of storage media, power failures, natural disasters, riots, acts of vandalism, sabotage, terrorism, or any other event beyond ResQWare LLC’s control.

7. Your Choices About Your Information

You may decline to submit personally identifiable information through the Service, in which case ResQWare LLC may not be able to provide certain services to you.

You may update or correct your account information at any time by logging in to your account. You can also review and correct the information about you that ResQWare LLC keeps on file by contacting us as described below.

8. Information Relating to Minors

ResQWare LLC does not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register for our Service.

If you are under 18, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 18 is allowed to provide personal information to or through ResQWare LLC.

If we learn that we have collected personal information from a minor under age 18 without verified parental consent, we will delete that information as quickly as possible. If you believe that we might have information from or about a child under 18, please contact us as described below.

9. Links to Other Websites

ResQWare LLC is not responsible for the practices employed by websites linked to or from our Website, nor for the information or content contained on those websites.

Please remember that when you use a link to go from our Website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that link from our Website, are subject to that website’s own rules and policies. Please review those rules and policies before proceeding.

10. Notification Procedures

It is our policy to provide notifications, whether required by law or for marketing or other business-related purposes, via email notice, written or hard-copy notice, or through conspicuous posting of such notice on our Website, as determined by ResQWare LLC in its sole discretion.

We reserve the right to determine the form and means of providing notifications to you.

11. Changes to Our Privacy Policy

If we change our privacy policies or procedures, we will post those changes on our Website so you remain aware of what information we collect, how we use it, and under what circumstances we may disclose it.

Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact