FAQ

Questions, answered.

Trial, setup, pricing, usage and how ResQEngage relates to HighLevel.

Getting started

How does the 15-day free trial work?

Pick a plan and check out. Your subscription does not bill until day 15, and you can cancel any time before then. The one-time $199 build fee covers the work our team does to set up your system, and it is charged when you sign up.

Do I log in right away?

No. After checkout you fill out a short setup form about your business. Our team builds your system from those answers and hands you the keys in 24 to 48 hours, with your phone number, AI receptionist, calendar, automations and review engine already working.

What do you need from me?

About 15 minutes for the setup form: your business details, services, hours, how you want calls handled, and your Google review link. If you have a contact list, you can upload it and we import it for you. A few steps need you during the build: verifying your business with the phone carriers, and connecting Google, your calendar and payments. We tell you exactly when, and we finish them together on a 30-minute call.

Can I cancel anytime?

Yes. There are no contracts and no cancellation fees.

How long until I can send text messages?

Phone carriers require every business to register before sending texts. We file that registration for you during the build. Approval usually takes a few days and can take up to a few weeks. Calls, email, web chat and social messaging work in the meantime.

The product

What exactly does the AI do?

It answers calls and messages when you cannot, using what you told us about your business: services, prices, hours, service area and booking rules. It answers questions, qualifies the lead, books appointments on your calendar, and hands the conversation to you when a human is needed.

Will this replace my other software?

For most service businesses, yes. ResQEngage covers the CRM, phone and texting, email marketing, booking calendar, website and funnels, review requests, invoices and payments, courses and reporting. Most owners can cancel several other subscriptions.

Can I keep my current business phone number?

Yes. You can port your existing number to ResQEngage, or we can set you up with a new local number and forward your old one.

What are usage fees?

Calls, texts, email sends and AI actions cost money to deliver, so they are billed at the rate you use them, from a prepaid wallet. Growth and Elite include a monthly credit toward usage and lower per-use rates. Your wallet shows every charge, and you can set a reload limit.

Is there a mobile app?

Yes. Reply to leads, check your calendar and see your pipeline from the LeadConnector app on iPhone and Android.

Is ResQEngage HIPAA compliant?

No. We set up clinics for scheduling, reminders and marketing. Do not store clinical notes or protected health information in it.

Do you offer nonprofit pricing?

Yes. Contact us with your organization details and we will confirm eligibility.

ResQEngage and HighLevel

What is ResQEngage built on?

ResQEngage is built on HighLevel, the CRM and marketing platform that thousands of marketing agencies run their clients on. We add industry-ready builds, AI configured for your business, carrier registration, and a team that sets everything up and supports you.

Why not just buy HighLevel myself?

You can, and for some people it is the better choice. HighLevel sells to agencies: you get an empty platform and build every workflow, calendar, AI agent and template yourself. ResQEngage is for the business owner who wants the finished system, built for their industry and running in 48 hours, with a team to call when something needs to change.

When does HighLevel direct make more sense?

If you are an agency or consultant who wants to resell to clients, if you manage many separate businesses, or if you enjoy building automations and want wholesale usage rates. If that is you, sign up through our link and we will file your text message registration for you at no cost.

Can I move from ResQEngage to my own HighLevel account later?

Yes. Your contacts and data can be exported, and we can share your build as a snapshot to your own account.

Still have a question?

We reply within one business day.

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New customers only. Monthly plans: 50% off the plan for your first 3 months. Annual plans: 30% off your first year. The one-time build fee is not discounted.